Insights
Privacy policy
Last updated: September 17, 2026
This Privacy Policy explains how Appointed Performance (“Appointed,” “we,” “us”) collects, uses, and shares personal information through this website, contractor applications and calls, and our homeowner-to-contractor appointment services. It is a notice about our practices, not a request for consent to every use described below.
Information we collect
Contractor and business inquiries. When you apply, book a call, or contact us, we may collect your name, business name, role, email address, phone number, service area, replacement volume, average ticket, close rate, available estimate capacity, call details, and information you choose to provide.
Homeowner opportunities. In providing appointment services, we may receive or collect a homeowner’s name, contact information, service address or area, HVAC system and replacement needs, preferred appointment times, responses to qualification questions, scheduling and attendance status, and related communications.
Website and video activity. When you use the site, our hosting, analytics, video, and embedded-form providers may process technical information such as IP address, browser and device details, referral source, page views, and interactions with the site or video. Framer’s built-in analytics are designed to measure site activity without persistent analytics cookies. Embedded providers may use their own technologies as described in their policies.
We may also receive information from advertising campaigns, referral partners, contractors, and service providers where permitted by law. Please do not send sensitive personal information through the website or application unless we specifically request it.
How we use information
We use information to respond to inquiries; assess contractor fit and territory availability; schedule and conduct calls; identify, contact, and qualify homeowners for HVAC replacement opportunities; book, confirm, and follow up on estimates; connect qualified homeowners with the applicable HVAC contractor; operate and improve the site and services; measure campaign performance; maintain security; and comply with legal obligations.
We may contact applicants and other people who inquire by phone, email, or text about their request or appointment, consistent with applicable law and any choices or consent they provide. Marketing communications, where sent, include a way to opt out. You can also email help@appointedops.com to update your communication preferences.
When we share information
HVAC contractors. To arrange a replacement estimate, we may share a homeowner’s relevant contact, qualification, scheduling, and project information with the contractor assigned to that opportunity. The contractor is independently responsible for its estimate, proposal, and subsequent handling of homeowner information.
Service providers. We use companies that help host the site, display video, receive applications, schedule calls, manage communications, store data, and measure performance. The site currently uses Framer, Wistia for the video, and iClosed for the embedded application/scheduling widget. Information submitted through an embedded tool may be processed by its provider.
Other disclosures. We may disclose information when required by law, to protect rights or security, or in connection with a business transaction such as a merger or transfer of assets. Depending on applicable privacy law, some data disclosures for advertising or in connection with homeowner opportunities may be treated as a sale or sharing. You can contact us about any applicable opt-out rights.
Cookies, analytics, and advertising
Framer’s built-in analytics measure site usage without persistent analytics cookies. Wistia and iClosed may use cookies or similar technologies when their embedded content loads or you interact with it. Browser controls may allow you to limit some cookies, although doing so can affect embedded features.
We may add Meta Pixel in the future. It is not active on this site as of the date above. If enabled, it may send browser, device, and site-interaction data to Meta for ad measurement and related advertising purposes. We will review this notice and any consent or opt-out controls required where the site is used before activation.
Retention and security
We keep information for as long as reasonably needed for the purposes described above, including active inquiries, appointment delivery, business records, dispute resolution, and applicable legal requirements. The period depends on the type of information and the relationship involved. We use reasonable safeguards, but no website or transmission method is completely secure.
Your choices and privacy rights
Depending on where you live and applicable law, you may be able to request access to, correction of, or deletion of your personal information, or opt out of certain uses or disclosures. You can also unsubscribe from marketing emails and request that we stop non-essential texts. To make a privacy request, email help@appointedops.com. We may need to verify your identity before acting on a request, and some information may be retained where law permits.
Children
This site and Appointed’s services are intended for adults and businesses, not children under 18. We do not knowingly seek information from children through this site. If you believe a child provided information, contact us so we can review it.
Updates to this policy
We may update this Privacy Policy as our services or tools change. We will post the revised policy with a new date above and provide any additional notice required by law. Please review it periodically, especially if new advertising or tracking tools are added.
Contact
For privacy questions or requests, contact Appointed Performance at help@appointedops.com
Last updated: September 17, 2026
This Privacy Policy explains how Appointed Performance (“Appointed,” “we,” “us”) collects, uses, and shares personal information through this website, contractor applications and calls, and our homeowner-to-contractor appointment services. It is a notice about our practices, not a request for consent to every use described below.
Information we collect
Contractor and business inquiries. When you apply, book a call, or contact us, we may collect your name, business name, role, email address, phone number, service area, replacement volume, average ticket, close rate, available estimate capacity, call details, and information you choose to provide.
Homeowner opportunities. In providing appointment services, we may receive or collect a homeowner’s name, contact information, service address or area, HVAC system and replacement needs, preferred appointment times, responses to qualification questions, scheduling and attendance status, and related communications.
Website and video activity. When you use the site, our hosting, analytics, video, and embedded-form providers may process technical information such as IP address, browser and device details, referral source, page views, and interactions with the site or video. Framer’s built-in analytics are designed to measure site activity without persistent analytics cookies. Embedded providers may use their own technologies as described in their policies.
We may also receive information from advertising campaigns, referral partners, contractors, and service providers where permitted by law. Please do not send sensitive personal information through the website or application unless we specifically request it.
How we use information
We use information to respond to inquiries; assess contractor fit and territory availability; schedule and conduct calls; identify, contact, and qualify homeowners for HVAC replacement opportunities; book, confirm, and follow up on estimates; connect qualified homeowners with the applicable HVAC contractor; operate and improve the site and services; measure campaign performance; maintain security; and comply with legal obligations.
We may contact applicants and other people who inquire by phone, email, or text about their request or appointment, consistent with applicable law and any choices or consent they provide. Marketing communications, where sent, include a way to opt out. You can also email help@appointedops.com to update your communication preferences.
When we share information
HVAC contractors. To arrange a replacement estimate, we may share a homeowner’s relevant contact, qualification, scheduling, and project information with the contractor assigned to that opportunity. The contractor is independently responsible for its estimate, proposal, and subsequent handling of homeowner information.
Service providers. We use companies that help host the site, display video, receive applications, schedule calls, manage communications, store data, and measure performance. The site currently uses Framer, Wistia for the video, and iClosed for the embedded application/scheduling widget. Information submitted through an embedded tool may be processed by its provider.
Other disclosures. We may disclose information when required by law, to protect rights or security, or in connection with a business transaction such as a merger or transfer of assets. Depending on applicable privacy law, some data disclosures for advertising or in connection with homeowner opportunities may be treated as a sale or sharing. You can contact us about any applicable opt-out rights.
Cookies, analytics, and advertising
Framer’s built-in analytics measure site usage without persistent analytics cookies. Wistia and iClosed may use cookies or similar technologies when their embedded content loads or you interact with it. Browser controls may allow you to limit some cookies, although doing so can affect embedded features.
We may add Meta Pixel in the future. It is not active on this site as of the date above. If enabled, it may send browser, device, and site-interaction data to Meta for ad measurement and related advertising purposes. We will review this notice and any consent or opt-out controls required where the site is used before activation.
Retention and security
We keep information for as long as reasonably needed for the purposes described above, including active inquiries, appointment delivery, business records, dispute resolution, and applicable legal requirements. The period depends on the type of information and the relationship involved. We use reasonable safeguards, but no website or transmission method is completely secure.
Your choices and privacy rights
Depending on where you live and applicable law, you may be able to request access to, correction of, or deletion of your personal information, or opt out of certain uses or disclosures. You can also unsubscribe from marketing emails and request that we stop non-essential texts. To make a privacy request, email help@appointedops.com. We may need to verify your identity before acting on a request, and some information may be retained where law permits.
Children
This site and Appointed’s services are intended for adults and businesses, not children under 18. We do not knowingly seek information from children through this site. If you believe a child provided information, contact us so we can review it.
Updates to this policy
We may update this Privacy Policy as our services or tools change. We will post the revised policy with a new date above and provide any additional notice required by law. Please review it periodically, especially if new advertising or tracking tools are added.
Contact
For privacy questions or requests, contact Appointed Performance at help@appointedops.com